Choosing a repair facility to fix your car after an accident
After a car accident, one of the most important decisions you’ll make is where to get your vehicle repaired. While many people assume they must go to the shop recommended by their insurance adjuster, the truth is that you have the right to choose the body shop that repairs your car.
Finding a trustworthy and high-quality body shop can be overwhelming, but by following these key steps, you can ensure your car gets the best possible repair job.
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Know Your Rights—You Can Choose Any Body Shop
Many drivers don’t realize they can select the repair shop of their choice, not just the one suggested by their insurance company.
🚨 Fact: Insurance companies often have partnerships with certain body shops, known as Direct Repair Programs (DRPs). While these shops may offer faster service and a lifetime warranty, they repair cars based on insurance company guidelines, which may prioritize cost savings over quality.
📌 Key Takeaway: You are not required to use an insurance-recommended shop. Take the time to research and pick a shop that meets your standards.
2. Check Reviews & Ask for Recommendations
🔍 Online Reviews: Look for Google, Yelp, and Better Business Bureau (BBB) reviews. However, keep in mind:
✔ A few negative reviews don’t necessarily mean a shop is bad—look for overall trends.
✔ Consistently bad reviews about poor repairs, delays, or customer service are red flags.
👨👩👦 Ask Family & Friends: If someone you know regularly gets their car repaired (such as families with teen drivers), they likely have a trusted body shop recommendation.
3. Get Multiple Estimates
Prices can vary significantly between body shops. While some shops may provide lower estimates, cheaper isn’t always better.
✔ Compare at least 2-3 estimates to ensure you’re getting fair pricing and quality work.
✔ Ask if the estimate is final or if it could increase due to additional repairs discovered during disassembly.
✔ Find out if they use factory parts or aftermarket, refurbished, or used parts.
🚨 Pro Tip: Insurance companies may push for used or aftermarket parts to save money, but factory (OEM) parts often offer better fit, safety, and durability.
4. Ask the Right Questions
When choosing a body shop, ask these key questions:
✔ Do you offer a lifetime warranty?
- Reputable body shops provide a lifetime warranty on workmanship and paint.
- Some warranties transfer to the new owner if you sell the car.
- Parts warranties vary—mechanical components (radiators, axles) may not be covered.
✔ Do you specialize in my type of car?
- Luxury and high-performance vehicles (Tesla, Porsche, BMW) may require specialized repair shops.
- A standard body shop may not have the proper tools or expertise for exotic or high-end cars.
✔ How long have you been in business?
- Shops with 5+ years of experience are more stable and less likely to disappear (leaving you without warranty coverage).
- 10+ years of business is even better, showing long-term reliability.
✔ Have you worked with my insurance company before?
- Most reputable shops work with all major insurance companies.
- They do not have to be a DRP to process insurance claims.
✔ Will the estimate change after repairs begin?
- For minor damage (scratches, dents), the estimate will likely remain the same.
- For severe damage requiring disassembly, the estimate may increase due to hidden issues.
- Good shops communicate openly with customers about any unexpected costs.
5. Understand What a Direct Repair Program (DRP) Is
🚗 What is a DRP?
A Direct Repair Program (DRP) shop is contracted by an insurance company to repair vehicles according to their guidelines.
Pros of DRP Shops:
✔ Faster approval process (less waiting time for insurance clearance).
✔ Lifetime warranty on repairs in most cases.
✔ Convenient—some offer rental car services on-site.
Cons of DRP Shops:
❌ May use cheaper aftermarket parts instead of original factory (OEM) parts.
❌ Repair quality may be based on cost-efficiency rather than best practices.
❌ Shops must follow insurance company standards, which may prioritize cost savings over top-quality repairs.
📌 Key Takeaway: DRP shops are not bad, but you don’t have to use one. Many non-DRP body shops also offer lifetime warranties and high-quality repairs.
6. Consider Turnaround Time & Customer Service
⏳ How long will it take to fix my car?
✔ Minor repairs: A few days to a week.
✔ Moderate damage: 1-2 weeks.
✔ Severe collision repairs: 2-4 weeks or longer, depending on parts availability.
👤 Customer Service Matters:
✔ Choose a shop that answers your questions, explains the process clearly, and keeps you updated.
✔ A good body shop should provide status updates on your repairs.
🚨 Warning Sign: If a shop avoids answering your questions or rushing you into a decision, consider looking elsewhere.
7. Verify They Are Properly Certified & Insured
Before handing over your car, ensure the body shop has the right credentials:
✔ I-CAR Gold Class Certification – The industry standard for collision repair excellence.
✔ ASE-Certified Technicians – Ensures mechanics meet professional repair standards.
✔ Proper Licensing & Insurance – Protects against liability and ensures compliance with state regulations.
Final Thoughts: Picking the Best Body Shop After an Accident
Choosing the right body shop isn’t just about price—it’s about quality, trust, and long-term reliability.
🚗 Key Takeaways:
✔ You can choose any body shop—not just the one your insurance recommends.
✔ Get multiple estimates to compare costs, but focus on quality, not just price.
✔ Ask about warranties, experience, and parts used before making a decision.
✔ DRP shops aren’t always the best option—independent shops may offer better quality repairs.
✔ Ensure the shop is certified, licensed, and has good customer reviews.
🚗 Need to find a trusted body shop? Start your search today and choose a repair facility that puts quality and your satisfaction first!
Since 2012, Accident Doctor has been dedicated to connecting personal injury patients and attorneys with qualified physicians who specialize in treating accident-related injuries. Our nationwide network includes experienced medical professionals who provide care for individuals involved in car accidents, motorcycle accidents, truck and tractor-trailer collisions, slip and fall incidents, and workers’ compensation cases.